Accessibility

Neasden, Greenhill Park & St Andrews Medical Centres

Neasden Medical Centre, 21 Tanfield Avenue, Neasden, London, NW2 7SA. Tel - 0208 208 0306

Greenhill Park Surgery, Greenhill Park, London, NW10 9AR. Tel - 0208 838 3100

St Andrews Medical Centre, Greenhill Park, London, NW10 9AR. Tel -  0208 459 7755

Out of hours: 111

 

Your Rights and Responsibilities

Patient’s Rights

We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to, and the practice will try to ensure that:

  • You will be treated with courtesy and respect
  • You will be treated as a partner in the care and attention that you receive
  • All aspects of your visit will be dealt with in privacy and confidence
  • You will be seen by a doctor of your choice subject to availability
  • In an emergency, out of normal opening hours, if you telephone the practice you will be given the number to receive assistance, which will require no more than one further call
  • You can bring someone with you, however you may be asked to be seen on your own during the consultation
  • Repeat prescriptions will normally be available for collection within two working days of your request
  • Information about our services on offer will be made available to you by way of posters, notice boards and newsletters
  • You have the right to see your medical records or have a copy subject to certain laws.

Patient’s Responsibilities

With these rights come responsibilities and for patients we would respectfully request that you:

  • Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you
  • Please ensure that you order your repeat medication in plenty of time allowing 48 working hours.
  • Please ensure that you have a basic first aid kit at home and initiate minor illness and self-care for you and your family.
  • Please attend any specialist appointments that have been arranged for you or cancel them if your condition has resolved or you no longer wish to attend
  • Please follow up any test or investigations done for you with the person who has requested the investigation
  • Attend appointments on time and check in with Reception
  • Patients who are more than 20 minutes late for their appointment may not be seen.
  • If you are unable to make your appointment or no longer need it, please give the practice adequate notice that you wish to cancel. Appointments are heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need
  • An appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made
  • Patients should make every effort to present at the surgery to ensure the best use of nursing and medical time. Home visits should be medically justifiable and not requested for social convenience
  • Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date
  • Read the practice leaflets and other information that we give you. They are there to help you use our services. If you do not understand their content please tell us
  • Let us have your views. Your ideas and suggestions whether complimentary or critical are important in helping us to provide a first class, safe, friendly service in pleasant surroundings.

NHS Constitution

The NHS Constitution establishes the principles and values of the NHS in England. For more information see these websites:

Practice Information

Neasden, Greenhill Park & St Andrews Medical Centres

Practice Opening hours

The practice is open during the following times:

Neasden Medical Centre

Monday 08:00-18:30
Tuesday 08:00-18:30
Wednesday 08:00-18:30
Thursday 08:00-18:30
Friday 08:00-18:30
SaturdayClosed
SundayClosed

Greenhill Park Surgery

Monday 08:00-18:30
Tuesday 08:00-18:30
Wednesday 08:00-18:30
Thursday 08:00-18:30
Friday 08:00-18:30
SaturdayClosed
SundayClosed

St Andrews Medical Centre

Monday 08:00-18:30
Tuesday 08:00-18:30
Wednesday 08:00-18:30
Thursday 08:00-18:30
Friday 08:00-18:30
SaturdayClosed
SundayClosed

Practice News

Bowel Screening Update

Patients whose bowel screening appointment was delayed recently due to the coronavirus pandemic will be send a letter from NHS England. These patients will receive a home testing kit in April 2021. NHS England will extend the bowel cancer screening programme to 50-59 year olds. These patients will also be sent a home testing kit […]

COVID and FLU vaccines

Seasonal Influenza Vaccination We are fully stocked to deliver flu vaccinations on schedule. We are contacting patients-at-risk if they haven’t received their vaccinations yet and we are also delivering vaccinations to housebound patients. We have been advised that only patients who received a flu jab will qualify for the COVID-19 vaccine. You can book your […]