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Neasden, Greenhill Park & St Andrews Medical Centres

Neasden Medical Centre, 21 Tanfield Avenue, Neasden, London, NW2 7SA. Tel - 0208 208 0306

Greenhill Park Surgery, Greenhill Park, London, NW10 9AR. Tel - 0208 838 3100

St Andrews Medical Centre, Greenhill Park, London, NW10 9AR. Tel -  0208 459 7755

Out of hours: 111

 

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Practice Information

Neasden, Greenhill Park & St Andrews Medical Centres

Practice Opening hours

The practice is open during the following times:

Neasden Medical Centre

Monday 08:00-18:30
Tuesday 08:00-18:30
Wednesday 08:00-18:30
Thursday 08:00-18:30
Friday 08:00-18:30
SaturdayClosed
SundayClosed

Greenhill Park Surgery

Monday 08:00-18:30
Tuesday 08:00-18:30
Wednesday 08:00-18:30
Thursday 08:00-18:30
Friday 08:00-18:30
SaturdayClosed
SundayClosed

St Andrews Medical Centre

Monday 08:00-18:30
Tuesday 08:00-18:30
Wednesday 08:00-18:30
Thursday 08:00-18:30
Friday 08:00-18:30
SaturdayClosed
SundayClosed

Practice News

Bowel Screening Update

Patients whose bowel screening appointment was delayed recently due to the coronavirus pandemic will be send a letter from NHS England. These patients will receive a home testing kit in April 2021. NHS England will extend the bowel cancer screening programme to 50-59 year olds. These patients will also be sent a home testing kit […]

COVID and FLU vaccines

Seasonal Influenza Vaccination We are fully stocked to deliver flu vaccinations on schedule. We are contacting patients-at-risk if they haven’t received their vaccinations yet and we are also delivering vaccinations to housebound patients. We have been advised that only patients who received a flu jab will qualify for the COVID-19 vaccine. You can book your […]